We’re excited to announce that we’ve taken the next steps in expanding our global reach.
We’ve invested in a brand new Rigel service station in Singapore – as part of a plan to reach new markets in the ASEAN (Association of Southeast Asian Nations) region.
It’s our first calibration facility to offer specialist biomedical test equipment repair solutions in the area.
The new venture also cements our partnership with our regional distributor, Leedon Technology, which will manage the facility.
Andrew Upton said: “We have exciting plans to reach more customers across the world – and our new service centre is just the latest step in our expansion.
“We’re committed to expanding our global reach and providing more and better services to our international customers – and our partnerships with companies like Leedon are an instrumental part of this growth.”
We worked closely with healthcare equipment supplier Leedon Technology to train its personnel – as well as supplying specialist calibration equipment.
Initially the centre will only service Rigel products, with the offering expected to expand to include Seaward’s entire range of electrical test equipment in the near future.
It will offer highly technical services including calibration and safety testing of biomedical test equipment.
Previously, customers were forced to send their devices to Peterlee for repair – incurring hefty shipping costs and resulting in long periods of downtime.
Andrew continued: “As the only facility in the region with the ability to deliver the quality of work we demand from our service partners, the new centre will allow our distributors to provide a better and faster service to their customers – helping them reduce downtime and save money.”
Lin Yuen Thong, managing director at Leedon Technology, said: “We have worked closely alongside Rigel to fit-out the facility and train our staff to get the centre up and running.
“Rigel products are becoming incredibly popular in our region, so I am very proud to be offering this new service to both our local and regional partners.