The Rigel product is warranted for five years from date of product registration providing you register your product within 90 days of receipt.
Full five year validation of the warranty requires that your product is registered as soon as you are in receipt of the product and calibrated by an approved Calibration partner every 12 months – a full list of calibration partners can be found here.
Our calibration team will check the unit for defective or 'worn' components each year and replace if necessary. Should a fault occur with the unit between yearly calibration please contact our Customer Care Team to arrange return.
During the warranty period, Rigel will, at it's discretion, either repair or replace components that prove to be defective upon examination by Rigel (or an approved service partner). Repairs are limited to those components pertaining to functionality and not cosmetic appearance.
The warranty becomes void if the product is disassembled, modified or repaired by an unauthorised person or facility, or if the product's functionality is impaired by damage, abuse or failure to use and maintain the instrument according to the manufacturer's instructions.
If for any reason you would like to return your Rigel product, please contact us so we can discuss your shipping options.