Raise a support ticket

We have changed how you can get Technical Support from Rigel Medical

If you need any help with your tester, software or accessories, please click on the button below to raise a support ticket. We will get back to you with an answer as soon as we can.

Please make sure you complete all fields on the form as thoroughly as possible, giving as much detail about your question/issue as you can. This will help speed up our the answers we need internally to give you a solution.

Why have we changed the way we provide technical support?

By going to a ticketing system it allows us to do several things:

1. We can spend more time answering questions and solving issues. Phone calls take longer, making it harder for other people to get the help they need.
2. We can keep track of questions so we can notice trends and add any questions to our website so anyone needing the same help in future can find it on our website.
3. It means that we can answer simple questions quickly.
4. We can call you if we are unable to help you through the ticketing system.

Response times

We aim to respond to your support ticket within 24 business hours.

Resolution times may vary due to complexity of issue. In some cases we may need to escalate your query to our Engineers to ensure we are giving you the best possible answer.

Our normal business hours are 08:30 – 17:00 Monday – Thursday and 08:30 – 15:00 Friday (GMT). We will reply to your ticket during these hours.

Business hours will vary during UK national holidays and if there is any disruption to normal business activity.