If you need any help with your tester, software or accessories, please click on the button below to raise a support ticket. We will get back to you with an answer as soon as we can.
Please make sure you complete all fields on the form as thoroughly as possible, giving as much detail about your question/issue as you can. This will help speed up our the answers we need internally to give you a solution.
By going to a ticketing system it allows us to do several things:
We aim to respond to your support ticket within 24 business hours.
Resolution times may vary due to complexity of issue. In some cases we may need to escalate your query to our Engineers to ensure we are giving you the best possible answer.
Our normal business hours are 08:30 - 17:00 Monday - Thursday and 08:30 - 15:00 Friday (GMT). We will reply to your ticket during these hours.
Business hours will vary during UK national holidays and if there is any disruption to normal business activity.
Sign up to our Newsletter.
Stay up to date with the latest industry and product news, as well as our free educational content such as webinars and our expert guides.